FAQs
Frequently Asked Questions
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How do I know what size nails I have?
Please refer to my Sizing Guide for a complete guide on how to size!
How do I know what nails to order?
What do you want on your set of nails?
If you want custom designed nails that YOU choose, Custom sets are the best option. They range in Tiers 1-4 for how intricate the designs are in your desired set.
If you are flexible with my own designs, check out the Pre-Made Sets and Made-To-Order Sets! These are great for new customers looking for unique, handmade designs!
What is the difference between Pre-Made and Made-To-Order?
Pre-made sets are nails that I have made with my own ideas and are "one-of-a-kind", meaning I've only made them once and (typically) in a size Medium. They are the safer, more affordable option over custom sets so you can see:
1) If you like wearing press-on nails
2) If size Medium works for you!
Made-To-Order sets are similar, except that they feature a design or color that I will replicate TO YOUR ORDER. You can select the shape, length, and sizes for these sets, which give it a little bit more customization than a Pre-Made set.
For example, let's say you know you have larger nails, so Pre-Made sets might not fit, but you also like a long squared shape. You can select Large, Square, Long Length on the Made-To-Order Sets and it will come with the same design as the listing photo, but in your customizations!
How long does it take to arrive?
All orders have a processing time for Kona to make, package, and send out the order to the post office in addition to the estimated shipping times.
- Pre-Made sets are processed 1-2 days after your order is placed. Shipping time can vary but expect 1-5 business days for domestic orders (within the United States).
- Made-To-Order sets are processed 1-4 days after your order is placed. Shipping time can vary but expect 1-5 business days for domestic orders (within the United States).
- Custom Sets are processed 2-7 days after your order is placed. Due to the nature of a fully customized set, it may take the full 7 days for Kona to meticulously craft your desired set. Shipping time can vary but expect 1-5 business days for domestic orders (within the United States).
How do I order custom nails?
First things first, you will need to know what design you want.
- Single Color designs are Tier 1 price
- Minimal Designs (french tips) are Tier 2 price
- Moderate Designs (most common) are Tier 3 price
- Extreme Designs are Tier 4 price
Knowing what design level you are wanting is the first step! Select your tier and purchase the "Custom Tier".
Your next steps after purchasing are to fill out the Google Form. The Link is in every Custom product listing, but ALSO emailed to you after purchase, so you cannot miss it!
After submitting the nail questionnaire, Kona will get to work and artfully craft your new set of nails! Thats it!
I filled out the Google Form for Custom Nails, what next?
Did you purchase the custom nails?
Remember, filling out the Custom Nail Questionnaire does not make the purchase for the set. Always make sure to purchase your Custom Tier BEFORE filling out the Google Form!
If you have purchased the set on the klawzbykona.com website, then you are all set! Kona is working hard to craft your fully customized nails!
What materials do you use?
Depending on the set, I use a variety of HEMA-free, TPO-free gel polishes and regular nail polish.
I use brands such as Cre8tion, Après, Chaun Legend, etc. for my gel colors, and in every set, cure for 90 seconds during crafting of the nails. Before packaging the nails, I cure the edges, undersides, and tops of the nails for an extra 2 minutes to ensure any gel is fully cured before use.
On some sets, I use gemstones, charms, and chrome powders, which are extra features offered in some sets to enhance the look and add to the creativity of a set of nails!
For the normal nail polish, I use brands such as HoloTaco, ILNP, and Mooncat. Anytime I use normal nail polish on a press-on nail, I let it sit overnight for 24 hours to fully dry, and then encapsulate the polish in a thick gel top coat to ensure no chipping can occur! Regular air-dry nail polish can feature super unique special effects in a polish, such as thermal capabilities, specific jelly iridescent effects, and so much more, that can be used to really boost the possibilities of a set of nails!